Refund policy

Refund Policy

We want you to feel confident with your purchase. Please review our policy below.

Returns

Due to the nature of our products, we only accept returns on items that are unopened, unused, and in their original sealed packaging.

To request a return, please contact our support team at [your email] within 14 days of receiving your order.

Once your return is approved, we will provide instructions on how to send your item back.

Please note:
- Return shipping costs are the responsibility of the customer
- We recommend using a tracked shipping method

Refunds

Once we receive and inspect your returned item, we will notify you of the approval status.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Non-Returnable Items

We do not accept returns or refunds for:
- Opened or used products
- Items not in their original condition
- Discounted or promotional orders (unless damaged or defective)

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with clear photos of the issue.

We will resolve the issue as quickly as possible.

Shipping Issues

If your package is delayed, please note that international shipping can take 7–14 business days depending on your location.

If your order is significantly delayed or lost, contact us and we will assist you.

Contact

For any questions, please contact us at:
Support@Vireovita.com